Privacy Policy

Last updated: 05/08/2025

The Insight Couch (insightcouch.com.au) is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

This website is owned and operated by:

The Insight Couch Repploy Counselling and ASD ServicesWebsite: https://repploy.com.auEmail: support@repploy.auPhone: 0493 993 025

2. What Information We Collect

We collect both personal and non-personal information to provide you with services, enhance user experience, and meet our legal obligations.

Personal Information

May include:

  • Full name
  • Email address
  • Phone number
  • Date of birth (if relevant to services)
  • Counselling intake or consultation details (if submitted)
  • Any personal stories or content shared via contact forms, comments, or downloads

Non-Personal Information

Collected automatically:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on site
  • Referral source

3. How We Collect Information

We collect information through:

  • Contact forms or email inquiries
  • Newsletter subscriptions
  • Booking or consultation requests
  • Website analytics tools (e.g., Google Analytics)
  • Cookies and tracking technologies (see Section 7)

4. Why We Collect Your Information

We collect and use your information to:

  • Provide counselling services or respond to enquiries
  • Send updates, newsletters, or promotional content (only with consent)
  • Improve website functionality and user experience
  • Meet legal and professional obligations
  • Maintain client records (if relevant)

5. Disclosure of Personal Information

We do not sell, rent, or trade personal information. We may disclose your information to:

  • Professional service providers (e.g., IT, website, email services) who assist in operations
  • Law enforcement or regulatory bodies if required by law
  • Other professionals with your consent, if collaborating in your care

All third-party service providers are required to comply with Australian privacy legislation.

6. Storage and Security of Your Information

We take all reasonable steps to ensure your information is secure. Measures include:

  • SSL encryption on our website
  • Secure cloud-based storage (if client data is stored)
  • Password-protected systems and restricted access
  • Regular backups and cyber protection

However, no method of electronic transmission is 100% secure. We cannot guarantee absolute security.

7. Use of Cookies and Tracking

Cookies may be used on this site to:

  • Analyse website traffic and usage
  • Remember user preferences
  • Enable targeted advertising or social media integration (if applicable)

You can disable cookies via your browser settings; however, some features of the site may not function optimally.

8. Access and Correction of Your Information

You have the right to:

  • Request access to your personal information
  • Request correction if the information is inaccurate or outdated

Requests can be made by contacting us at:

Email: support@repploy.au

We will respond within a reasonable timeframe, usually within 30 days.

9. Third-Party Links and Services

Our website may contain links to third-party sites or services (e.g., YouTube, podcast platforms, payment providers). We are not responsible for the privacy practices or content of these external websites.

We recommend reviewing their privacy policies before providing personal information.

10. Children's Privacy

Our services are not intended for children under 13 years of age without parental or guardian consent. We do not knowingly collect personal information from children without appropriate consent and safeguards.

11. International Users

Our website is hosted in Australia. If you are accessing the site from outside Australia, you agree that your information may be transferred to and stored in Australia.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

The most recent version will always be available on this page.

13. Concerns or Complaints

If you believe your privacy has been breached or you wish to lodge a complaint, please contact us:

Email: support@repploy.au

Mailing Address: 10 Somerville Road, Hampton Park, Vic, 3976

We will investigate and respond to complaints in accordance with the Privacy Act.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

14. Contact Us

If you have any questions about this Privacy Policy, or how your information is handled, please reach out:

The Insight Couch

Email: contact@insightcouch.com.au

Phone: 0493 993 025

Website: https://insightcouch.com.au